Customer Service Specialists 2018-03-22T22:09:27+00:00

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HOW IT WORKS?

LET'S MEET

LET'S MEET

The first task it simply have a meeting.
Let’s discuss your business.
Are you happy with your customer service levels?
What do YOU think needs to be changed?
If you chose to make a change, we are on.

FEEDBACK QUESTIONNAIRE

FEEDBACK QUESTIONNAIRE

Success must be measured, and this is exactly what we will do.
I will provide a short questionnaire that will be sent to all your customers.
Once we have all forms back, we will analyse data.
This will obviously provide us with an idea on current CS performance.

IDENTIFYING & RECTIFYING

IDENTIFYING & RECTIFYING

Now that we already know how we look in customers’ eyes, it’s time to turn to the team that provides the service.

Short sessions of one on one (I2EYE) will be held with each CS officer separately. During this session we will ask for their opinion on customers’ feedback. We will also seek to learn about their struggles and where they think bottlenecks are. The purpose is to make the team understand that they are a part of a change process and that their opinion is not only important, it actually matters.

Change will always come from within.

MATCHING A PLAN

MATCHING A PLAN

At this stage we already have a good insight on both customers’ and your teams’ feelings.
We can move to the plan. We will offer you few strategies that will be based on your own business needs and will present them to you and your team.
These strategies will be based on what your customers have raised as well as what your team has raised thus making it a win-win case.
As this is a tailor made program, the time it will take to implement will vary according to the specific and particular circumstances.

REVIEWED QUESTIONNAIRE

REVIEWED QUESTIONNAIRE

A period of at least 3 months will be required to run the new program we have offered before we will send to all your customers the same questionnaire in order to be able to access if and how much you have improved.

THE REWARD

THE REWARD

Improving and excelling in customer service will:

Keep your customers happy.
Retain customers and gain new ones.
Keep CS team happy, motivated and feeling partners in the business’s success.



WHY, WHO, WHAT?

WHY NOW?

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WHY ME?

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WHAT’S IN IT FOR YOU?

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WHY NOW?

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WHY ME?

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WHAT’S IN IT FOR YOU?

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OUR STORY

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ABOUT US

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